Netflix added fewer paid subscribers than expected in the last three months, with the streaming service blaming price rises.
Shares in the company sank 10% after Netflix added 2.7 million new customers worldwide in the April-June period, well below expectations.
“Our missed forecast was across all regions, but slightly more so in regions with price increases,” it said.
It comes as competition increases from rivals such as Walt Disney and Apple.
The company, behind such hits at The Crown and Orange is the New Black, said in its statement: “We don’t believe competition was a factor since there wasn’t a material change in the competitive landscape during [the second quarter] and competitive intensity and our penetration is varied across regions,” the company said.
The additional 2.7 million subscribers fell far short of analysts’ estimates of about five million.
“While our US paid membership was essentially flat in Q2, we expect it to return to more typical growth in Q3, and are seeing that in these early weeks of Q3,” Netflix said.
However, that failed to calm investors, who in after-hours trading on Wall Street bailed out of a stock that had risen by almost 35% so far this year.
Netflix will be losing some of its hit shows such as Friends to rival platforms being launched in the coming months, but argued that it will make up for that with original content.
“Much of our domestic, and eventually global, Disney catalogue, as well as Friends, The Office, and some other licensed content will wind down over the coming years, freeing up budget for more original content,” the company said in its statement.
“From what we’ve seen in the past when we drop strong catalogue content… our members shift over to enjoying our other great content.”
Net income fell to $270m in the second quarter ending 30 June, from $384m a year earlier. Total revenue rose to $4.92bn from $3.91bn.
Nicholas Hyett, equity analyst at Hargreaves Lansdown, said Netflix could face tougher challenges as competition from rival streaming services intensifies.
“The performance in the next two quarters will be crucial. Fending off the likes of Disney and Apple with one hand while scooping in new customers with the other is a big ask,” he said.